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General conditions

GENERAL CONDITIONS OF SALE

 

Definitions

Villa Drossa : Entity in its capacity as a holiday rental company that offers its seasonal rental services.

Contact e-mail: contact@villadrossa.com
Client : Any user of the website who orders, purchases or reserves the Products and services offered published on the Villa Drossa website.
Announcement: A web page that details the characteristics of a holiday rental or a product or service with a (detailed) description, features, photos, videos, availability and price schedule.

Other : Villa Drossa, Alpilles Provence and ByLomé are from the publisher of the website, villadrossa.com as well as the sub-sites and URLs directly linked to it.

Beds24 is the software used for reservations and availability, Stripe is the secure payment solution used

 

The general terms and conditions of sale are the basis for the rental.

 

  1. RATES (2 types of rates can be proposed) :

A conditionally refundable rate with a deposit payment of 20 % of the rental price and services. This is due immediately on receipt of the booking confirmation. The balance is due 4 weeks before the start of the trip. For bookings made less than 4 weeks before the start of the trip, the full price of the trip must be paid immediately.

 

In the case of a non-refundable fare or promotion, the full price of the trip must be paid immediately.

 

  1. PAYMENT AND CANCELLATION IN CASE OF LATE PAYMENT

If the deposit and/or the balance due are not paid by the agreed deadline, Villa Drossa is entitled to cancel the booking, after giving notice with a new deadline, and to charge you a cancellation fee, in accordance with these cancellation conditions

 

  1. INCIDENTAL EXPENSES

According to the case law, fixed costs and compulsory fees that must be paid are included in the price of the reservation. Variable costs depending on the number of travellers, or consumption, such as tourist tax (regulated), linen and towels, cleaning, are paid with the reservation. Any additional costs such as change of linen and towels, additional cleaning, pool heating costs, additional services can be paid with the reservation or on site. The tourist tax is regulated and as a general rule children under 18 years of age are exempted

 

  1. DEPOSIT / SECURITY DEPOSIT / INSURANCE

A deposit will be requested by credit card pre-authorisation.

The deposit will be reimbursed on the spot after the rented item has been duly returned. The maximum period for refunding the deposit is 7 days. In some cases, the deposit may be refunded by bank transfer after the customer has left. Reimbursement does not preclude any claims for damages. Customers are responsible for any damage caused during their stay (unless this is the result of normal wear and tear or faulty equipment) and for certain risks associated with their presence (fire, water damage, etc.) for which they must be insured. In the event of breakage or damage, your insurer can contact Villa Drossa after consultation.

 

  1. ARRIVAL / DEPARTURE

The accommodation is available from 5pm on the day of arrival and must be vacated by 10am on the day of departure (we can carry out an inventory of fixtures with you between 8am and 9.30am). For arrivals and departures outside the times indicated above, please contact us by email or telephone.

 

  1. OCCUPATION OF THE HOLIDAY HOME

The maximum number of people indicated also includes children and infants. If the number of people is exceeded, Villa Drossa reserves the right to recalculate the rent on a pro rata basis, adding any incidental costs. In the event of non-compliance with the general conditions, we reserve the right to cancel the reservation. Or in the event of on-site eviction by the competent authorities.

 

  1. OBLIGATIONS OF THE CLIENT, PRESENCE AND SUBLETTING

The person making the reservation must be one of the occupants of the property. If the booking is made by a legal entity, the name of the representative who will occupy the accommodation must be communicated at the time of booking. If these conditions are not met, we will consider the reservation invalid, and the total amount of the reservation will be due and retained by Villa Drossa. The person (legal entity) making the reservation must inform us of the names and ages of the persons who will be occupying the holiday accommodation so that we can communicate the names to the competent authorities if requested. Sub-letting is strictly forbidden, and we will have the persons evicted by the competent authorities without compensation, and any sums paid will not be refunded.

 

 

  1. CLEANING AND PREPARATION FOR DEPARTURE BY EACH CUSTOMER

The guest shall clean the holiday home, independently of the final cleaning included in the price and carried out by the lessor. This cleaning by the client consists of cleaning the kitchen area, washing and putting away the dishes, removing all leftover food and waste, depositing the garbage and bottles in the city garbage bins provided and removing the sheets. The final cleaning carried out by Villa Drossa includes, among other things, the thorough cleaning and disinfection of each kitchen/kitchenette, each bathroom/shower/WC, and the washing of the floors, in accordance with the rules in force concerning Covid-19. We do not deposit your garbage and bottles. If the accommodation is left extremely roomy we reserve the right to charge the extra cost of cleaning in addition to the final cleaning included.

 

  1. BED LINEN, TOWELS AND OUTDOOR TOWELS

Bed linen and towels (bathroom) are included for the number of people staying. Pool and beach towels are not provided. If you are renting the house with fewer people than the maximum occupancy, bed linen and towels are provided for the number of people known at the time of booking. Additional linen and towels may be charged extra on site.

 

  1. BABY BEDS

Baby cots are generally suitable for children under 2 years of age and must be ordered at the time of booking and confirmed by Villa Drossa.

 

  1. PETS

Pets are not allowed, if pets are brought in without permission, Villa Drossa can demand the removal of the pets.

 

  1. SPECIAL CONDITIONS AND REMARKS

Unfortunately, the services we offer are not suitable for people with reduced mobility. We will be happy to provide you with information on this subject.

 

  1. CANCELLATION CONDITIONS FOR CONDITIONALLY REFUNDABLE FARES

Free cancellation possible up to 90 days before the start of your stay.

Cancellation with the following charges for arrivals within 90 days of the start of your stay:

Fee of 20% of the total rental amount excluding tourist tax for cancellation between 89 and 60 days

Fee of 50% of the total rental amount excluding tourist tax for a cancellation between 59 and 30 days

Fee of 95% of the total rental amount excluding tourist tax for a cancellation between 29 and 7 days

The full price of the trip will be charged in case of cancellation at least 6 days before the start of your stay.

Bookings with non-refundable rates are not (partially) refundable under any circumstances

The customer can take out travel and cancellation insurance (for example with Europ Assistance) who will examine whether the reasons for cancellation are valid for a partial or full refund.

A change to the reservation is only possible if there is availability. Rates and charges may vary for modification requests and must be accepted by the client before any modification is validated by Villa Drossa and by Villa Drossa in the event of a modification request by the client.

 

  1. NO PRESENTATION OF THE CLIENT

In case of no-show by the client without having informed Villa Drossa, the latter will contact the client. If Villa Drossa does not hear from the client within 24 hours of the start date of the stay, the reservation will be cancelled and the accommodation will be released from its obligations. The full amount of the reservation remains due and will be retained by Villa Drossa.

 

  1. DEPARTURE BEFORE THE END OF THE STAY.

In the event of early departure before the end of the scheduled date, there will be no pro rata refund. The customer may take out a travel and cancellation insurance which will consider whether the reasons for early departure are valid for partial or full reimbursement.

 

  1. HOUSING MODIFICATIONS

Neither Villa Drossa nor the renting client have the right to modify the accommodation or its equipment during the stay, except by mutual written agreement or for the replacement by Villa Drossa of a faulty appliance.

 

  1. DESCRIPTIONS

Any description of the holiday accommodation is for information purposes only, the equipment described on the website is in working order for normal use, the full list of equipment and inventory is available on request by email (email at top of page).

 

  1. THE LAST AND MOST IMPORTANT CONDITION OF OUR GENERAL CONDITIONS!

When you get home, enjoy your holiday, relax, smile 😊

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