Terms of use of the site

GENERAL CONDITIONS OF USE

 

Definitions :

Villa Drossa : Entity in its capacity as a holiday rental company that offers its seasonal rental services.

Email address of the site : contact@villadrossa.com

Site: This site internet (villadrossa.com)

Client : Any user of the website who orders, purchases or reserves the products and services offered published on the Villa Drossa website.
Publisher: Villa Drossa, Alpilles Provence and ByLomé are d'éditeur du ce site internet ainsi que les sous-sites, et déclinaisons d'URL directement liés.

Internet user : Any natural or legal person, under private or public law, connecting to the Site.
Announcement: A web page that details the characteristics of a holiday rental or a product or service with a (detailed) description, features, photos, videos, availability and price schedule.

Secure payment modules : Stripe or Paypal.

 

Purpose of the site

This website publishes, aggregates, references and disseminates its advertisement, tourist accommodation offers, seasonal accommodation, tourist services, tourist information, links to partners in the Alpilles, aiming to rent its property to tourist customers and to put partners in contact with customers or customers with partners. Villa Drossa location saisonnière offers an internet solution designed to facilitate the secure booking of products and services using beds24 software and secure payment via Stripe or Paypal. The holiday accommodation offers and all information about the holiday rentals (photos, detailed descriptions, geographical location & prices) come exclusively from Villa Drossa. No text or audiovisual images may be used without the prior consent of Villa Drossa. The holiday rental offer is published by means of a beds24 computer programme, with availability updated daily, each reservation will be confirmed by Villa Drossa, any errors in availability linked to the computer system, or input errors are not the responsibility of Villa Drossa. All the advertisements published are classified randomly on the site, without defining a priority of posting according to the partners.

Partners can also use webservices to provide availability and prices in real time, as well as a secure 100% online payment solution.

 

Acceptance of the general conditions of use

Browsing the Site implies acceptance by all Internet users of these general terms and conditions of Villa Drossa. Simply connecting to the Site implies full acceptance of these terms and conditions. These general terms and conditions apply to relations between the parties to the exclusion of all other terms and conditions, in particular those of the Client. The Internet User acknowledges that he/she has fully read them and accepts them without restriction. Acceptance of these terms and conditions implies that Internet users have the legal capacity to do so, or in the absence of such capacity, that they have the authorisation of a tutor or guardian;a tutor or curator if they are incapable, or their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity. 

The contractual terms and conditions for holiday rentals and services of the respective partners apply in addition to these terms and conditions.

 

Reservation

In order to make a reservation, the customer must select rental nights and/or a product or service. Product availability is indicated on the site. The Customer must complete all the fields on the booking form. Babies and young children are considered to be individuals in their own right, unless otherwise indicated in the description of the offer or in Villa Drossa's general terms and conditions of sale.

The client undertakes to check immediately whether the booking confirmation received is correct and to notify Villa Drossa of any errors by email as soon as possible.

 

The Client accepts the general terms and conditions of sale by validating the booking.

The Villa Drossa booking form is secured by an SSL certificate which ensures that the data entered is encrypted. Each reservation is accepted on condition that we receive :

• The deposit for refundable fares with cancellation conditions.
• Overall amount for non-refundable fares.

If the customer chooses to pay online, the secure online payment modules used are Stripe or Paypal. Stripe accepts payments by most credit cards, giropay, sofort, ideal, bancontact, sepa, apple pay and others.

Once the form has been validated, the booking is automatically sent to Villa Drossa, which manages the payments, the methods of payment, the debiting of the sums relating to the booking, or the deposit and the sending of various documents relating to the stay.

 

Prices and payment terms

Any bank charges (national or foreign) are payable by the customer. The applicable prices are those displayed on the site on the day of the order. Prices may be modified at any time. The customer is informed that the prices displayed are only valid on the day and at the time of the order. Prices are indicated on the site in euros, inclusive of all taxes. The client's credit card or bank account will only be debited once the reservation has been accepted by Villa Drossa.

 

Right of withdrawal

The Customer/Consumer is aware that, by way of exception to the provisions previously set out in particular in article 221-28 of the French Consumer Code, article L. 221-28 12° of the said Code provides that contracts for the "provision of services: accommodation, transport, catering, leisure which must be provided on a specific date or according to a specific period" are excluded from the benefit of the right of withdrawal. Consequently, he acknowledges that he will not be able to avail himself of the aforementioned withdrawal period.

 

Rescission / modification / cancellation of the reservation

The client may terminate, modify or cancel the reservation of his/her rental according to the rules defined in article 13 of the general conditions of sale. The conditions of modification and cancellation of a reservation in force are those applied by Villa Drossa, and accepted by the client, on the day of the reservation procedure. The date of receipt of the declaration of cancellation/modification will be taken as authoritative. It is recommended that the client cancels in writing or by e-mail. Depending on the time of cancellation and the contractual terms and conditions issued by Villa Drossa or the service partner, the client may be required to pay cancellation fees as set out in the general terms and conditions of sale.

 

Insurance

It is recommended that the customer take out a travel or trip cancellation insuranceThis is because even minor accidents can lead to considerable costs, which are not necessarily covered by the usual health insurance.

 

Identity papers, visas and health

All customers are personally responsible for complying with national and foreign regulations on entering and leaving the country, health, identity documents or passports and visas.

 

Occupation of the holiday home

Customers are responsible for any damage caused during their stay (unless this is the result of normal wear and tear or faulty equipment) and for certain risks associated with their presence (fire, water damage, etc.) for which they must be insured.

 

Responsibility for publications

Villa Drossa publishes its accommodation offer and products and services offered by partners. It provides information which, despite our vigilance, may contain inaccuracies, omissions, approximations or out-of-date information. Villa Drossa therefore declines all responsibility for such content and does not guarantee the accuracy or completeness of such information. Villa Drossa may direct the user to third party sites via links, for which Villa Drossa cannot be held responsible. Descriptions and prices are non-contractual and subject to change without notice.

 

Processing of personal data

Internet users are free to provide personal information about themselves. The provision of personal information is not essential for browsing the site. Booking on the site implies the collection by d'of a certain amount of personal information. Internet users who do not wish to provide this type of information necessary for the reservation procedure will not be able to make a reservation. The personal data collected is processed electronically and is necessary for Villa Drossa to fulfil its contractual obligations. This data is kept by Villa Drossa, its Beds24 software or its Stripe payment module in this sole capacity. Villa Drossa undertakes not to use this data in any other context, nor to transmit it to third parties, except with the express agreement of the Clients or in cases provided for by law. In accordance with the provisions of the French Data Protection Act of 6 January 1978, the details of all Customers registered on the present site are saved for a period of one year, a reasonable period necessary for the proper administration of the site and for normal use of the data. Customers have the right to oppose, question, access and rectify the data they have provided. To do this, they simply need to send a request to the e-mail address given at the top of this page (you can find more information on the pages dedicated to the RGPD at the CNIL). In accordance with the regulations in force, your request must be accompanied by a photocopy of an identity document and specify the address to which the reply should be sent.

 

Cookies

In accordance with Ordinance no. 2011-1012 of 24 August 2011 on electronic communications and the two exceptions to the obligation to obtain prior authorisation provided for in Article 32 II of the French Data Protection Act, the Internet user is informed that Villa Drossa may place a cookie on his/her computer in order to allow optimal browsing. We do not use marketing cookies. The Internet user is informed that cookies are small files installed on the Internet user's computer via his/her browser, which make it possible to identify and remember his/her connections to different Internet pages and that they have a limited lifespan. These cookies are intended to be stored on the Internet user's computer for a variable period of up to one year. The Internet User has the option of blocking, modifying the storage period, or deleting these cookies via his/her browser interface. If they have to delete them, they will be warned that browsing on the Site will not be optimal. Internet users also have the option of deleting cookies placed on their computer by going to the appropriate menu in their browser.

 

IP addresses

The IP address corresponds to a series of numbers separated by dots allowing the unique identification of a computer on the Internet network. Villa Drossa reserves the right to collect the public IP address of all Internet users and to retain it for the period required by law. In accordance with the legislation in force, Villa Drossa must communicate all personal data relating to an Internet user to the authorised authorities upon judicial requisition or to any person upon judicial decision. The IP address may be matched with the actual identity of the Internet user in the event that this information is communicated by an Internet access provider.

 

Site malfunctions

Cases of force majeure will be deemed to include any prevention, limitation or disruption of the site or services due to fire, epidemic, explosion, earthquake, fluctuations in bandwidth, failure attributable to the access provider, failure of transmission networks, collapse of installations, illicit or fraudulent use of passwords, codes or references supplied to the customer, computer hacking, a security breach attributable to the customer, a breach of security attributable to the service provider, a breach of contract attributable to the service provider, a breach of contract attributable to the service provider, a breach of contract attributable to the service provider, a breach of contract attributable to the service provider, a breach of contract attributable to the service provider, a breach of contract attributable to the service provider, a breach of contract attributable to the service provider, a breach of contract attributable to the service provider, a breach of contract attributable to the service provider, a breach of contract attributable to the service provider;unlawful or fraudulent use of passwords, codes or references supplied to the customer, computer hacking, a security breach attributable to the site host or developers, flooding, breakdown of a computer system or the failure of a computer system;flood, power failure, war, embargo, law, injunction, demand or requirement of any government, requisition, strike, boycott, or other circumstances beyond the control of Villa Drossa. In the event of impossibility of access to the Site, due to technical problems of any kind, the Internet user or client may not claim any damages and may not claim any compensation. The unavailability, even prolonged and without any time limit, of one or more online services cannot constitute a prejudice for internet users or customers and cannot in any way give rise to the awarding of damages.

 

Published content

The content published by the customer on the pages of the site, in particular comments and opinions, are the full and entire responsibility of the customer. By virtue of article 6-I-4 of the Law of Confidence in the Digital Economy, the customer must be aware that any abusive notification of allegedly illicit content may engage his responsibility and that it is punishable by one year's imprisonment and a fine of 15.000 euros by virtue of article 6-I-4 of the Loi de confiance dans l'Economie numérique.

 

Intellectual property

The content, structure and software used to operate the Site are protected by copyright. All reproduction rights are reserved, copyright, of all or part of this site on a paper or electronic medium is formally prohibited unless expressly authorised in writing. Any representation or reproduction in whole or in part made without the consent of Villa Drossa, Alpilles Provence, By-Lomé, Beds24, Paypal or Stripe or their successors or assigns constitutes a violation of the provisions of the Intellectual Property Code and may give rise to legal proceedings. The same applies to translation, adaptation or transformation, arrangement or reproduction by any art or process whatsoever. The whole of this site is subject to French and international legislation on copyright and intellectual property.

 

Regulation concerning notices

All opinions published on this site express the views and opinions of their authors and not of the administrators or moderators of this site (with the exception of postings and replies made by themselves). The administrators and moderators cannot therefore be held responsible for the content of these messages, although they undertake to delete any generally objectionable or illegal texts as quickly as possible. As users, you agree not to post any abusive, obscene, slanderous, hateful, threatening, sexually-orientated or any other material that may violate any applicable laws. You acknowledge that the administrators and moderators have the right to remove, edit or move any posting at any time should the situation so require. You consent to all information you enter being stored in a database. In the event of your account being blocked or closed, you will no longer be able to claim ownership of your writings, except for those relating directly to your private life. The latter may be deleted at your request by a site administrator, on simple request from you to the following address email communicated at the top of the page.

 

Provisions concerning the general conditions of use

These general terms and conditions of sale and use of the site are governed by French law. They may be modified at any time. The general terms and conditions applicable are those in force on the day of the reservation made by the Internet user or the customer.